Breadcrumb Support
Support page for the Breadcrumb iOS app by AWMB Ltd. Find help with iCloud sync, subscriptions and billing, privacy, app data, and basic troubleshooting.
Email hello@awmbltd.com for Breadcrumb support.
1. iCloud sync
- Breadcrumb uses Apple iCloud and CloudKit to sync user-created content where iCloud is available and enabled.
- Sync data is associated with the user's Apple ID and the production container iCloud.com.awmbltd.Breadcrumb.
- If sync is delayed, confirm the device is signed in to iCloud, has iCloud Drive enabled, and has a stable network connection.
- Apple iCloud service availability, storage limits, and account settings may affect sync behavior.
2. Subscriptions and billing
- Breadcrumb may offer an optional Breadcrumb Plus Monthly subscription in the App Store.
- The subscription product ID is com.awmbltd.Breadcrumb.plus.monthly.
- Payments, renewals, cancellations, refunds, and billing history are handled by Apple through the App Store.
- Users can manage or cancel App Store subscriptions through their Apple ID / App Store subscription settings.
- Deleting the app or app data does not automatically cancel an active Apple subscription.
3. Privacy and data
Breadcrumb stores user-created content such as saved places, notes, memories, and related app data. Review the Breadcrumb Privacy Policy for details about iCloud, CloudKit, subscriptions, data sharing, and privacy choices.
4. Troubleshooting
- Make sure the device is running a supported iOS version.
- Check that iCloud is enabled for the Apple ID used on the device.
- Confirm the device has an internet connection if sync or subscription status is not updating.
- Restart the app and check for App Store updates.
- Include the device model, iOS version, app version, and a short description when contacting support.