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rippletrail

A hand along the way.

Support for Rippletrail: Ball in the Hole. Find help with a tricky finish, your unlock or the records saved on your iPhone.

Push, ripple, brake

Hold near the steel ball to push it away from your finger. Tap to send a ripple. To brake, push from ahead of the ball. Approach the hole slowly and let the ball settle into the finish; a fast pass can carry you past it.

Open Pause → Help for a reminder, or Pause → Welcome to replay the introduction. Pausing stops the level and timer.

Choose a level

Tap the current level name at the top of the game, or open Pause → Choose level. Use Find a level to search. Tap a level to play; a locked level opens the purchase screen.

The first Garden and the whole trail

The first Garden is free and always replayable. One optional, permanent purchase unlocks the other 64 levels. There are no ads or subscriptions. Apple displays your local price before purchase. Family Sharing is not enabled.

Restore your purchase

Use the Apple Account that made the purchase. Open a locked level, or choose Pause → Unlock all levels (Your purchase if already unlocked), then select Restore purchases on the purchase screen. Connect to the internet so Apple can verify your purchase. Restoring access does not transfer personal records between devices.

A purchase is pending

A purchase may need approval, for example through Ask to Buy. Access unlocks when Apple confirms the purchase. Approval may take time; a pending request does not guarantee immediate access.

The store won’t connect, or levels are still locked

Check your connection and retry. Confirm that you’re using the Apple Account that made the purchase, then try Restore purchases. If the problem remains, contact us with the message you see. Gameplay works offline; buying and restoring access use Apple’s services.

For billing questions, use Apple’s billing support. Apple explains how to request a refund; eligibility and approval are determined by Apple.

Sound and haptics

Open Pause to change Sound and Haptics separately. Sound respects your iPhone’s silent mode. If you can’t hear the game, check Sound, silent mode, device volume and the selected headphone or speaker output. Return to the game and resume after an interruption.

Your best five

Each level keeps its five best results locally. Open Pause → Best five to see the current level’s records. A time to beat appears during play, with a celebration for a new personal best. These records are not an online leaderboard and do not sync between devices.

To remove all saved level records, open Pause → Privacy & about → Erase all personal records, then confirm. This keeps your purchase and preferences.

Don’t uninstall the app as a first troubleshooting step: deleting it can remove your local records. Device backups may contain app data and restore it according to your Apple settings. AWMB cannot retrieve or remotely delete device-local scores.

Read the Rippletrail privacy policy for details.

Tell us what happened

Email hello@awmbltd.com. Include your device model, iOS version, app version, affected level and a description of the problem. Screenshots are optional. Please don’t send passwords or payment-card details.

AWMB Sp. z o.o.
Świeradowska 47
02-662 Warszawa
Poland
hello@awmbltd.com
+48 531 086 240