RandoMAN support
Keep the music moving.
Setup guidance, shuffle-round explanations and help with the choices you make in RandoMAN.
Contact support
RandoMAN is published by AWMB Sp. z o.o. Email us for help with the app.
support@awmbltd.com · Subject: RandoMAN support
Include your device model, iOS version, app version, selected source and skin, what you expected, what happened and the steps to reproduce it.
Do not email Apple credentials, payment details or copyrighted music files. Screenshots and non-sensitive diagnostics are optional; remove private information before sending them.
How do I start with Apple Music?
Grant RandoMAN music-library permission, select eligible playlists from your library and start shuffle. Apple Music playback requires an account eligible for that playback.
- If permission is missing, check RandoMAN’s music-library access in system Settings.
- If the library is empty, check that the playlists you want are in your Apple Music library and contain playable songs.
- If playback is unavailable, check your account’s Apple Music eligibility and whether the selected songs can play in Apple’s Music app.
How do I add my own audio?
Choose Local Music during onboarding, or enable it in RandoMAN Settings. Open the local library and import selected files through the system Files picker.
Supported formats are non-DRM MP3, M4A, AAC, FLAC and WAV. Files must also use a decodable encoding; a supported filename extension does not guarantee playback. Protected Apple Music files cannot be imported, extracted or exported.
Use AirDrop to hand off your own audio to the device, then choose RandoMAN if offered or save it in Files and import it. You can also transfer your files using Finder on a Mac or Apple Devices on Windows through file sharing, then select them through the available system import flow.
Local playback needs no Apple Music subscription. Apple Music and local libraries stay separately managed; Mixed Music combines them for playback.
How do rounds and history work?
During a normal shuffle round, every playable song gets a turn before automatic repeats become possible. The queue shows upcoming songs, history shows played songs and progress shows your place in the round. Fair rotation persists across relaunches.
Consecutive rounds protect their opening songs against the previous round’s opening. Explicit Previous or replay, changes to the queue and history resets are exceptions to the normal no-repeat behavior.
Resetting history makes songs eligible again. This is a destructive history action and requires confirmation. It does not delete your imported audio library.
What is free, and how do I restore Pro?
Basic Apple Music access and playback, playlist selection, multi-playlist shuffle, local playback, no-repeat rounds, basic queue/history and fair rotation are free.
Optional Pro adds artist spacing, queue editing, exact session and playback-position restoration, RandomLP album-pool mode, Random All playlist-and-album mode, private sessions and extra skins. Purchase Pro or choose Restore Purchases in Settings using the Apple Account that made the purchase.
Pro is a one-time unlock, not a recurring subscription, and does not include Apple Music. Apple shows prices in the app and handles transactions. Optional tips are consumable purchases; they unlock no functionality.
See Apple’s purchase restoration help and Apple’s refund guidance. Apple decides refund eligibility; a refund is not guaranteed.
What does a private session protect?
Pro private session mode stops RandoMAN saving shuffle and resume history for that session. It does not stop Apple Music listening records, Apple purchase records or operating-system backups, and it does not remove your imported library.
What do the animated displays show?
Local audio displays use measured levels from the local files. Apple Music displays use decorative playback motion. They do not analyze protected audio samples or show detected BPM.
What happens when I remove, export or uninstall?
Removing an imported track deletes the imported app copy. It does not delete the source original or copies you exported earlier. Resetting shuffle history does not delete the audio library.
Exporting or sharing your local files is an action you initiate through system tools. The destination app or service handles the shared file under its own policies.
Uninstalling removes local app data subject to Apple’s backup and restore behavior. Keep originals or exports you want to retain. Uninstalling does not erase Apple-managed purchase or listening records.
For more detail, read RandoMAN’s privacy policy.