This notice explains how AWMB Ltd. collects and uses personal data for AI Receptionist. It is written for website visitors, business clients, their staff, and people who submit inquiries through a client form.
Contact for privacy requests: hello@awmbltd.com.
Data We Collect
- Business contact details submitted during checkout, onboarding, setup, support, or cancellation.
- Customer lead details submitted through a client form, including name, email, phone, service interest, message, and preferred time.
- Operational records such as email delivery status, lead status, event logs, timestamps, and setup review notes.
- Privacy-friendly website statistics such as page-view totals and approximate country and city derived from a network request. Full IP addresses, cookies, device identifiers, and individual browsing histories are not stored for analytics.
- Payment records handled by Stripe or another payment provider. AWMB does not store full card numbers.
- Public business information used to prepare a private draft demo, together with administrator review and publication records.
- Pilot request contact details intentionally submitted by a business representative.
How We Use Data
- Provide, operate, secure, and improve AI Receptionist.
- Understand the general geographic reach of the public website using aggregated statistics, without profiling individual visitors.
- Create client-specific forms, AI reply boundaries, owner notifications, and lead dashboards.
- Send transactional emails to customers, client owners, and AWMB reviewers.
- Handle billing, support, cancellation, legal obligations, abuse prevention, and service monitoring.
- Prepare human-reviewed tailored demos from public business information and operate requested live pilots.
Depending on the context, the legal basis may include contract performance, legitimate interests, consent, and compliance with legal obligations.
Tailored Demos and Aggregate Statistics
AWMB may use information already published on a prospect's website to prepare a private draft demonstration. Imported information is reviewed by a person before publication, is never published automatically, and can be corrected, unpublished, revoked, or removed. Demo links normally expire after 30 days.
Demo reporting stores aggregate totals for views, scenarios opened, pilot-button clicks, and submitted pilot requests. It does not store IP addresses, cookies, device identifiers, individual browsing histories, or viewer identities. Identity is stored only when someone intentionally submits a pilot request.
Live Pilots
Pilot request and onboarding details are used to review eligibility, create a client draft, send transactional onboarding and activation messages, operate the limited pilot, enforce expiry and usage limits, and support an optional subscription. A pilot requires no card, does not convert automatically, and creates no automatic charge.
Service Providers
AI Receptionist may use hosting, database, email, AI model, analytics, payment, and monitoring providers. These providers process data only as needed to deliver the service. For EU/UK personal data, AWMB should maintain appropriate processor terms and transfer safeguards with relevant vendors.
Retention
Client setup records and lead records are kept while the service is active and for a reasonable period afterward for support, audit, tax, dispute, security, and legal reasons. Data that is no longer needed should be deleted or anonymized according to the active retention schedule. Daily aggregate website statistics are retained for up to 13 months. Demo drafts and pilot requests are retained only as long as reasonably needed for review, operation, security, disputes, and legal obligations; revoked or expired demos are removed or anonymized under the active retention schedule. Aggregate statistics do not contain IP addresses or visitor identifiers.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal data. See the Data Rights page for the request process.